Customer insight, data & analytics have become an integral part of customer experience. With constantly rising customer expectations and an increasing demand for a quicker service, more channel choice and a highly personalised interaction, the only way you can achieve all three of these and ensure you’re providing an excellent CX is by truly knowing your customers.
The Global Competitiveness Report assesses the competitiveness landscape of 138 economies, providing insight into the drivers of their productivity and prosperity. Switzerland, Singapore and the United States remain the three world’s most competitive economies.
Why do so many companies seem to be sitting on the sidelines when it comes to creating connected products and designing services that tie into them? The cost of adding wireless connectivity to a device is plummeting toward $1. Projections about how many Internet of Things (IoT) objects will be part of our lives, at work or at home, range from 12 billion by 2020 (Cisco) to 50 billion (Ericsson and Intel).
Since the release of the Global Innovation Index (GII) last year, the world economy has encountered a number of challenges that have led to further downgrades of global economic growth projections. In the context of such uncertainty, countries will seek ways to move the global economy out of its current holding pattern, thus avoiding a prolonged low-growth scenario. Innovation will be a critical ingredient to achieving this objective.
The trends and challenges impacting contact centre people, processes and technology, illustrated with case studies and in-depth Interviews with customer service leaders.
This collection of case examples of IMP³rove innovation management support services for SMEs to gain competitive advantage illustrates the needs of key stakeholders in the innovation ecosystem. The case examples show how a wide variety of effective support services utilising the IMP³rove offerings address these needs.
If nations increased their supportive policies and reduced their harmful policies, the rate of innovation
worldwide would significantly accelerate. This report assesses countries on the extent to which their economic and trade policies either constructively contribute to or negatively detract from the global innovation system.
The EveryDay Innovation Report argues that more needs to be done to assure employees that they can personally impact business objectives with innovative ideas. To tap into their knowledge, the innovation conversation for businesses must become more focused around driving tangible results, fuelling growth and creating competitive advantage.
Experienced leadership, a concept designed for scalability and timing, is the most important factor influencing fast-growing startups, also known as scale-ups. Only 1 out of 200 startups become a scale-up valued over $10 million within 5 years. THNK and Deloitte conducted quantitative research to analyze the dynamics and characteristics of 400.000 startups.
The state of the global innovation economy is alive and well, according to a recent survey report featuring organisations actively developing and implementing new technologies and solutions across a range of industries.
May 27, 2015 | By: Fredrik Harenstam, Ben Thuriaux-Aleman & Rick Eagar | In: Organization & Culture, Strategies
Most companies recognize the need for breakthrough innovation – it can change the fundamental bases of competition, “rewrite the rules” of an industry and transform the prospects of the successful innovator. There is no one-size-fits-all model for how best to respond to this challenge. Arthur D. Little surveyed over 80 large organizations to explore how to deliver a consistent pipeline of radically new products, performance features, business models and market space.
Imagine if you could listen to the daily conversations of world-class innovation program leaders. How would you use that information to deepen your thinking about innovation and what it takes to really implement it, organization-wide?
Which companies lead the world in turning creative ideas into protected, commercialized inventions? The IP & Science business of Thomson Reuters, the world’s premier provider of intelligent information for businesses and professionals, answered that question today with the announcement of its fourth annual 2014 Top 100 Global Innovators list. The program honors the 100 most innovative organizations globally, as measured by a series of patent-related metrics.
Many of the challenges faced by an organisation wanting to innovate boils down to talent management, areas often directly under the influence of HR. In this study, we explore whether HR has become a partner yet in innovation. We make the case that it is imperative for HR to be a driver, while also being innovative in its own domain.
The innovation management service market has experienced a huge growth in the past years. A new report helps you understand the landscape and drivers, as well as provides key insights to be able to navigate in the future. The report is based on a series of surveys and interviews with over 500 innovation management service providers from all around the world, as well as in-depth interviews with experts in the field.