Business Intelligence software is an essential tool for analyzing your company’s strengths and weaknesses. From inventory management, to accounting, to customer intelligence and beyond, there are many ways you can use BI software to inform your decision-making, increase operational efficiency, and gain a competitive edge.
Today we have the capabilities – and the increasing customer expectation – to have everything immediately available, easy to use or handle, but still totally tailored to each of us individually. We live in an age where personal tailoring on industrial scale is becoming the norm, not the exception. Michael Bednar-Brandt, Director Digital Transformation EMEA at Oracle, discusses the move from products to service models and how it has naturally started to impact business models.
Synack’s Jay Kaplan discusses how the cybersecurity startup he heads mitigates concerns stemming from the practice of using crowdsourced hackers around the world to identify vulnerabilities in the systems of private companies and government agencies that serve as customers. Synack’s safeguards include rigorous vetting and tracking, as well as placing high “bounties” on the most serious vulnerabilities.
Marc Vollenweider has spent over 15 years guiding Evalueserve to become a global research, analytics and data management solutions provider. In this week’s episode he discusses his transition from being a McKinsey partner to founding a business employing over 3,500 people as well as the counter-intuitive benefits arising from simplification and automation.
Customer insight, data & analytics have become an integral part of customer experience. With constantly rising customer expectations and an increasing demand for a quicker service, more channel choice and a highly personalised interaction, the only way you can achieve all three of these and ensure you’re providing an excellent CX is by truly knowing your customers.
Research and analytics have changed tremendously in recent years. With new technologies, advanced software and a global marketplace, the solutions are becoming much more complex. In this Innovation Ecosystem podcast Mark Bidwell speaks with Marc Vollenweider, CEO of Evalueserve, a company that offers innovative and disruptive solutions to their clients’ problems. Marc has a genuinely unique perspective on the changes taking place in various industries and offers a lot of advice, for leaders as well as those working for more traditional and regulated firms, on how they can successfully navigate through these disruptive waters.