customer experience

  • IMse- AI and Customer Experience

    AI and Customer Experience: Will the Marriage Work?

    September 6, 2018 | By: | In: Strategies

    Artificial Intelligence, like other digital transformations, have been commemorated in the field of customer experience for many years. However, it’s now the rage and this technology has been touching the sky. Today, the AI technology with its potential to mimic the human interactions have been so widely embraced by both the customers and brands that there’s no denying the fact that the AI in customer experience marriage will definitely work.

  • yay-9758968-digital

    How Idea Implementation is Like Legislating

    October 2, 2017 | By: | In: Organization & Culture

    In a recent audit of site content on InnovationManagement.se, site publishers noticed that although there is a great deal of information about how to architect and run idea management programs, there isn’t a whole lot of information about how to implement ideas.

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