Artificial Intelligence, like other digital transformations, have been commemorated in the field of customer experience for many years. However, it’s now the rage and this technology has been touching the sky. Today, the AI technology with its potential to mimic the human interactions have been so widely embraced by both the customers and brands that there’s no denying the fact that the AI in customer experience marriage will definitely work.
The technology world is changing at a very fast pace and new trends keep on emerging every day. The latest product that has received a warm reception and excited many business managers is Artificial Intelligence. Everybody is fascinating about AI because it promises to be an effective way of performing routine tasks and can be applied to the various sectors of the economy.
Technology has not only improved our ability to process information and use it to our advantage, but it is now possible to merge our minds to it. This process has already started.
Quantum computers will allow artificial intelligence, big data, and machine learning to become far more advanced. Many researchers are working on the advancement of quantum computers, and it won’t be long before their use becomes widespread.
Questions about the role of AI, IOT, fintech, and more are at the heart of ITU Telecom World 2017, the leading tech event for governments, large businesses and SMEs, organized each year by ITU, the UN’s key agency for ICT matters. This year’s event will be held in Busan, Republic of Korea, from 25 – 28 September, 2017, on the theme of smart digital transformation, its impact and opportunities.
In this Innoboard interview with Dr. Joseph Reger, Fujitsu Fellow and Chief Technology Officer at Fujitsu EMEIA, he discusses his take on the nature of innovation, the best opportunities for using AI at Fujitsu, why AI is best delivered as a service rather than a product, and much more.
“The actual path of a raindrop as it goes down the valley is unpredictable, but the general direction is inevitable,” says digital visionary Kevin Kelly — and technology is much the same, driven by patterns that are surprising but inevitable. Over the next 20 years, he says, our penchant for making things smarter and smarter will have a profound impact on nearly everything we do. Kelly explores three trends in AI we need to understand in order to embrace it and steer its development. “The most popular AI product 20 years from now that everyone uses has not been invented yet,” Kelly says. “That means that you’re not late.”
We are all part of a giant transformation, “digital world is eating up physical world” – enterprise, individual, activity, relationship, emotion, etc., almost every entity around us is getting through some degree of digitization. Michael Wei, Director of Samsung AI research center in the US, discusses the current developments, activities and challenges in artificial intelligence and its part in the digital transformation agenda.
Mike Rothenberg encourages entrepreneurs to avoid “red oceans,” a business-strategy term for cutthroat markets where competitors struggle for incremental gains. The CEO of Rothenberg Ventures says entrepreneurs should instead swim toward blue oceans, rivers and ponds, while developing the instincts to discover these emerging, wide-open markets.