In the innovation field, the closest thing we have to a professional association is the InnovationNetwork and its annual Convergence conference (produced in partnership with the Institute for International Research), which just took place in Minneapolis. I’m on a plane heading home to California as I write this, and I have to say, this was the best conference I’ve attended in quite some time.
The talk in the hallways was about the uptick in the number of companies launching innovation makeovers. Just as some of us predicted, as the global economy has improved and CEOs get past their hunker down/cut costs/survival mentality, the question of how to drive growth begins to dog them. But getting senior management to take action on innovation often needs a catalyst.
To address this issue at Convergence, I led a CEO/Senior Management Panel titled “How to Present Innovation in a Way That Gets to Yes.” We jettisoned the traditional panel discussion draped table and moderator podium and replaced it with a more dynamic talk show format. It went well, and was very well received. Guests on the lighthearted program included Carol Pletcher, Cargill Innovation Officer; Stephen N. Oesterle, M.D., Senior Vice President Medicine and Technology, Medtronic, Inc; Virginia Albanese, Vice President of Service, FedEx Custom Critical; and Alex Cirillo, head of 3M Commercial Graphics.
In my opening monolog, I noted that each time another company says yes to innovation, you can be sure there was a champion at work behind that decision. And quite often a team of committed people as well. They did their homework. Amassed the evidence. And made the case for embarking on a new approach to innovation as a way to drive growth.
With PriceWaterhouseCoopers and Accenture surveys showing that innovation has risen to the top of CEO priorities, you might think this would be easy. It isn’t. CEOs know there is a great need to master innovation. But there’s a lot of trepidation.
As a result, companies have long favored interventions and initiatives that promise immediate returns: lean manufacturing, TQM, reengineering, Six Sigma and scores of others. These process improvements, none of which are easy to implement, have the benefit of showing short-term cost-savings, and elimination of inefficiency, the need for fewer staffers. They are, therefore, easier for consultants from outside and/or advocates on the inside to sell to the guys in the head shed. But here’s what is not often clear: they do nothing to create top-line growth. They only improve the bottom line, and after awhile you run out of places to cut.
Oh sure, you can achieve growth from mergers and acquisitions, thus the M&A boom of the1990s. Guess who did a phenomenal job of selling CEOs on that strategy? Banks, lawyers, accounting firms, M&A consultants. The only problem: study after study demonstrates this is a strategy fraught with problems of integrating incompatible cultures, and turf battles. But the big aha is that they just don’t create shareholder value, as longitudinal studies by McKinsey and others clearly demonstrate. Again: innovation is the only way to unlock organic growth, and the only way to sustain it is with an innovation strategy that has metrics, is comprehensive, involves the whole enterprise and is cross-functional and cross-silo.
Innovation will never be an easy sell because it can’t promise a quick payback. It took agribusiness giant Cargill, for example, almost a year of internal debate and study of best practices in innovation before folks there got clear on how they even should define it. With almost 100,000 employees, they knew it was a journey, but that they had to start somewhere if they were going to transform the organization. And as the feisty and outspoken Carol Pletcher, Cargill’s innovation maven, told the audience at Convergence, now they are on their way.
Cargill has the advantage of being a privately-held company. Many CEOs of publicly-traded firms, with Wall Street ever more impatient for steady quarterly earnings, are apt to be gun shy. Innovation conjures up sinkholes of investment and missed earnings – and too soon the ax. So if you’re in an organization that hasn’t yet gotten to yes, you’re going to have to overcome a lot of what professional salespeople call objections, both real and imagined.
How can you make a stronger case for innovation? How can you present innovation in a way that gets to yes? By doing your homework. By keeping current on this ever-evolving field and knowing what works and what doesn’t. And by selling benefits (growth, transformation, talent retention), not features (it works like this, ain’t this clever, etc.).
Key: Identify and reference companies that are enjoying the fruits of their systematic approach to innovation. This is vital, and in future editions of Tucker on Innovation, I’m going to pass along more success stories to you. Here’s one: when Louis Geerhing, a senior partner at Deloitte-Touche, got his divisional organization to embrace what they now call InnovationZone, they doubled the size of that enterprise (Deloitte-Touche, South Africa) in two years! That’s the kind of “evidence” you pick up at Convergence, and it’s essential to have anecdotes like this at your fingertips.
More benchmarking is needed by both practitioners and consultants/thought leaders alike. Constant benchmarking saves you from making the same mistakes others have made. At Convergence, I heard speakers challenge the famed Stage Gate Process, pointing out its limitations for the first time; something I had not heard before. I also heard another seasoned veteran in this field challenge the effectiveness of innovation governing boards as a way to accept/reject ideas entering the funnel (the issue: they immediately set off turf battles, no matter how cross-functional, according to this view).
We need more case studies from companies like 3M, Medtronic and others that have sustained their innovation edge over time, and have profited from it year after year. I’d like to hear from you on this: what issues or problems are you confronting as you try to get buy-in on innovation? What challenges do you confront as you attempt to sustain your innovation initiative? Please send me an e-mail at [email protected]. All comments will be kept confidential, if so desired.
By Robert Tucker
Robert Tucker is president of The Innovation Resource, an innovation consulting firm based in Santa Barbara, Calif. A frequent keynote speaker at conferences, he is the author of “Driving Growth Through Innovation: How Leading Firms Are Transforming Their Futures.” For more articles by Robert Tucker, please visit his Web site at www.innovationresource.com.