November 17, 2016 | By: CX Network
Customer insight, data & analytics have become an integral part of customer experience. With constantly rising customer expectations and an increasing demand for a quicker service, more channel choice and a highly personalised interaction, the only way you can achieve all three of these and ensure you’re providing an excellent CX is by truly knowing your customers.
October 19, 2016 | By: InnovationManagement
The Global Competitiveness Report assesses the competitiveness landscape of 138 economies, providing insight into the drivers of their productivity and prosperity. Switzerland, Singapore and the United States remain the three world’s most competitive economies.
October 11, 2016 | By: InnovationManagement
Why do so many companies seem to be sitting on the sidelines when it comes to creating connected products and designing services that tie into them? The cost of adding wireless connectivity to a device is plummeting toward $1. Projections about how many Internet of Things (IoT) objects will be part of our lives, at work or at home, range from 12 billion by 2020 (Cisco) to 50 billion (Ericsson and Intel).
September 12, 2016 | By: InnovationManagement
Design Thinking Leaders discover innovative ideas by working through challenging, and often chaotic, situations where disruptive opportunities are typically hidden. These creativity-minded professionals embrace the consumer’s perspective and balance that with the brand’s needs and aspirations. The result? Simple, yet radical solutions that seem so obvious in hindsight.
August 29, 2016 | By: Cisco Systems
In the past few years, the mass digitization of business and society has pressured every organization – large and small, private and public – to innovate at unprecedented speed. This digital revolution has incited a new and disruptive era of hyper competition. It has accelerated the pace of change exponentially. It has forced companies to reinvent themselves. And it has utterly disrupted institutions and their cultures, upended entire markets, and hatched new business models that challenge traditional ways of operating.
August 18, 2016 | By: InnovationManagement
Since the release of the Global Innovation Index (GII) last year, the world economy has encountered a number of challenges that have led to further downgrades of global economic growth projections. In the context of such uncertainty, countries will seek ways to move the global economy out of its current holding pattern, thus avoiding a prolonged low-growth scenario. Innovation will be a critical ingredient to achieving this objective.
August 2, 2016 | By: CX Network
The trends and challenges impacting contact centre people, processes and technology, illustrated with case studies and in-depth Interviews with customer service leaders.
June 13, 2016 | By: IMP³rove Academy
This collection of case examples of IMP³rove innovation management support services for SMEs to gain competitive advantage illustrates the needs of key stakeholders in the innovation ecosystem. The case examples show how a wide variety of effective support services utilising the IMP³rove offerings address these needs.
May 31, 2016 | By: InnovationManagement
Innovation that Matters examines and ranks 25 cities’ readiness to capitalize on the inevitable shift to a digital economy. It carves out critical trends every U.S. city leader can learn from and offers recommendations local leaders can adopt to strengthen their region’s digital competitiveness.
May 11, 2016 | By: CX Network
This in-depth research report written by CX Network looks at the key customer experience trends, challenges and investments for the next 12 –18 months and the digital transformation of organisations. Their annual survey gauged the views of global leaders – across all major industries – within customer experience, service, insight, digital and marketing, on the changes that will be defining the industry in 2016.
May 6, 2016 | By: InnovationManagement
Companies are under pressure to innovate faster than ever, and collaboration beyond organizational boundaries is central to accelerated innovation. But few companies navigate collaboration well—or even find the right path to get started. To move forward, companies must change their operating models to enable “digital shoring,” the latest evolution of organizational “shoring” approaches.
March 1, 2016 | By: InnovationManagement
If nations increased their supportive policies and reduced their harmful policies, the rate of innovation
worldwide would significantly accelerate. This report assesses countries on the extent to which their economic and trade policies either constructively contribute to or negatively detract from the global innovation system.
October 23, 2015 | By: InnovationManagement
The EveryDay Innovation Report argues that more needs to be done to assure employees that they can personally impact business objectives with innovative ideas. To tap into their knowledge, the innovation conversation for businesses must become more focused around driving tangible results, fuelling growth and creating competitive advantage.
September 18, 2015 | By: Menno van Dijk
Experienced leadership, a concept designed for scalability and timing, is the most important factor influencing fast-growing startups, also known as scale-ups. Only 1 out of 200 startups become a scale-up valued over $10 million within 5 years. THNK and Deloitte conducted quantitative research to analyze the dynamics and characteristics of 400.000 startups.
September 1, 2015 | By: InnovationManagement
The state of the global innovation economy is alive and well, according to a recent survey report featuring organisations actively developing and implementing new technologies and solutions across a range of industries.