June 7, 2017 | By: CX Network
Your ultimate resource to the key CX investment areas for 2017 and how to make the most from your vendor partnerships.
March 27, 2017 | By: Tim Jones
We increasingly see the world and much of its innovation through the lens of cities not countries, but there is little clarity around where the true innovation hotspots of today, let alone tomorrow, are to be found. While there is general agreement around which are the most innovative countries, the lack of consensus around the criteria used to identify an innovative city has produced multiple views and varied answers. If we want to understand more about the approaches that are the most effective in leading locations, we must decide on the best way to assess which cities are the most innovative.
March 14, 2017 | By: Tim Jones
The latest Innovation Leaders research shows that there is an increasing number of high-growth companies that are prepared to take greater risk and make big bets. Rather than focus just on incremental growth, they are being bolder and are seeking to develop more radical innovation opportunities. Despite requiring significant investment and offering no guarantee of success this approach has been transformational for some. Where and why is this happening and what has changed that has made this approach more common?
March 13, 2017 | By: Patrick Planing
In our society, it is still quite common to attribute the creation of new ideas to either genius or serendipity – a lucky moment finding a valuable insight without actually looking for it. In recent years, however, human creativity was demystified. Empirical research shows that the development of novel ideas has less to do with the inexplicable genius of some individuals, than with the circumstances in which they occur. No genius of any sort could have invented an iPhone in 1850, since the technological trajectory was not anywhere near this point at that time. If there is a ‘natural limit’ to innovation, then how can we describe the field of possible innovations?
March 9, 2017 | By: Wim Vanhaverbeke
Open innovation is widely used in large companies and we know increasingly more about how to manage this process. In contrast, we know virtually nothing about the managers and practitioners who are driving open innovation in large companies. Who are the managers operating in open innovation teams or units? What is their profile? How long do they stay in an open innovation job, and what is their tenure in the company? This report tries to answer these questions based on an investigation of open innovation managers on LinkedIn.
March 6, 2017 | By: Tim Jones
Innovation Leaders has released its annual report detailing companies across 25 different sectors worldwide that accomplish the most from innovative activities. This year, Innovation Leaders highlighted three trends in its analysis: US dominance, partnerships and collaboration, and the impact of big bets and bold moves to deliver tangible, sustained growth.
February 9, 2017 | By: Brian Solis
Companies once deemed “too big to fail” are increasingly exposed to failure. The threat of disruption is everywhere. Startups are taking on the Goliaths in every market. Scores of malls across the United States are in collapse. Many household brand names are losing ground or even shutting completely. Regardless of industry, businesses face digital Darwinism, the evolution of technology and markets. Disruption is just a matter of when, where and why. To compete, executives must make tough decisions but more so, they must look to new horizons for new insight and direction. Whether companies thrive or cower in the face of digital Darwinism is a choice.
January 3, 2017 | By: Manuel Kaiser
Nearly all executives have acknowledged the relevance of digitization and related trends, such as the Internet of Things, connectivity, and industry 4.0. However, the full impact of digitization has usually not been understood in detail. Moreover, most firms struggle to implement digitization initiatives successfully.
November 17, 2016 | By: CX Network
Customer insight, data & analytics have become an integral part of customer experience. With constantly rising customer expectations and an increasing demand for a quicker service, more channel choice and a highly personalised interaction, the only way you can achieve all three of these and ensure you’re providing an excellent CX is by truly knowing your customers.
October 19, 2016 | By: InnovationManagement
The Global Competitiveness Report assesses the competitiveness landscape of 138 economies, providing insight into the drivers of their productivity and prosperity. Switzerland, Singapore and the United States remain the three world’s most competitive economies.
October 11, 2016 | By: InnovationManagement
Why do so many companies seem to be sitting on the sidelines when it comes to creating connected products and designing services that tie into them? The cost of adding wireless connectivity to a device is plummeting toward $1. Projections about how many Internet of Things (IoT) objects will be part of our lives, at work or at home, range from 12 billion by 2020 (Cisco) to 50 billion (Ericsson and Intel).
September 12, 2016 | By: InnovationManagement
Design Thinking Leaders discover innovative ideas by working through challenging, and often chaotic, situations where disruptive opportunities are typically hidden. These creativity-minded professionals embrace the consumer’s perspective and balance that with the brand’s needs and aspirations. The result? Simple, yet radical solutions that seem so obvious in hindsight.
August 29, 2016 | By: Cisco Systems
In the past few years, the mass digitization of business and society has pressured every organization – large and small, private and public – to innovate at unprecedented speed. This digital revolution has incited a new and disruptive era of hyper competition. It has accelerated the pace of change exponentially. It has forced companies to reinvent themselves. And it has utterly disrupted institutions and their cultures, upended entire markets, and hatched new business models that challenge traditional ways of operating.
August 18, 2016 | By: InnovationManagement
Since the release of the Global Innovation Index (GII) last year, the world economy has encountered a number of challenges that have led to further downgrades of global economic growth projections. In the context of such uncertainty, countries will seek ways to move the global economy out of its current holding pattern, thus avoiding a prolonged low-growth scenario. Innovation will be a critical ingredient to achieving this objective.
August 2, 2016 | By: CX Network
The trends and challenges impacting contact centre people, processes and technology, illustrated with case studies and in-depth Interviews with customer service leaders.