IM & Innovation Tool

Michael Ohler

Dr. Michael Ohler, Principal at BMGI, l holds a doctorate in physics and is a certified Lean Six Sigma Master Black Belt. He is seasoned in shepherding clients through change and innovation processes to help them achieve strategic growth targets. He is an active writer and sought-after international speaker. Together with his family, Michael lives in Hamburg, Germany.

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Get a Taxi – Anatomy of a Process Innovation

December 13, 2012 | In: Life Cycle Processes

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With over 400 million Google hits, “innovation” may be considered a buzzword, some entrepreneurs may even avoid talking about it, but they’re certainly practicing it! This article takes a closer look at an example of process innovation in the service industry. Understanding it better offers the possibility of spotting a large range of opportunities and converting them into business successes.