CX Network

CX Network is an online resources portal for customer experience, service, insight digital and marketing leaders and provides value-rich content to its members. It’s free to join and benefits include:

- Access to expertly produced market reports, CX TALK videos, white papers, interviews with industry leaders, case studies, podcasts and more
- A weekly newsletters with a round up of the latest content
- Exclusive invitations and offers to attend our global customer experience events
- Networking opportunities with an extensive community of CX decision-makers

All articles by CX Network:

  • IM Buyer's Guide article

    The Customer Experience Buyer’s Guide 2017

    Jun 07, 2017 | In: Reports, Support for SMEs

    Your ultimate resource to the key CX investment areas for 2017 and how to make the most from your vendor partnerships.

  • the-big-book-of-customer-insight-data-analytics

    The Big Book of Customer Insight, Data & Analytics

    Nov 17, 2016 | In: Reports

    Customer insight, data & analytics have become an integral part of customer experience. With constantly rising customer expectations and an increasing demand for a quicker service, more channel choice and a highly personalised interaction, the only way you can achieve all three of these and ensure you’re providing an excellent CX is by truly knowing your customers.

  • current-trends-and-challenges-impacting-contact-centres

    Current Trends and Challenges Impacting Contact Centres

    Aug 02, 2016 | In: Reports

    The trends and challenges impacting contact centre people, processes and technology, illustrated with case studies and in-depth Interviews with customer service leaders.

  • report-global-state-of-cutomer-experience

    The Global State of Customer Experience 2016

    May 11, 2016 | In: Reports

    This in-depth research report written by CX Network looks at the key customer experience trends, challenges and investments for the next 12 –18 months and the digital transformation of organisations. Their annual survey gauged the views of global leaders – across all major industries – within customer experience, service, insight, digital and marketing, on the changes that will be defining the industry in 2016.