Many organizations today are making considerable investment and progress in developing an Open Innovation (OI) culture to enhance their internal corporate innovation capabilities. OI involves identifying and using ideas, technologies, or innovations from parties external to an organization. OI entails effectively working across the boundary that exists between an organization and the external innovation ecosystem surrounding that organization. OI management seeks to optimize the innovation in-flows and out-flows through this boundary to create value.
Often lacking in OI efforts is a well-managed strategic vision
Highly functioning innovation-driven companies have well-established internal processes and capabilities to bring innovations through the traditional research, development, and commercialization phases. These existing internal innovation capabilities can and should be augmented with OI activities that leverage external innovation activities synergistically with the internal innovation efforts.
Often a corporation jumps right into building a tactical OI capability based on adopting a known OI process, using outside OI experts to get things going, and piloting an OI initiative focused on “making it work.” Tactical OI activities such as developing ideation, scouting, partnering, and OI communication resources are often the first OI focus areas for a corporation and, with good planning, are usually well implemented. But effective OI also demands a more sophisticated means of seeing the external world of opportunities and engaging it before and throughout the new product development pipeline.
To become an “OI-driven company” requires a vision and a strategic plan
To become an “OI-driven company” requires a vision and a strategic plan for working beyond the boundaries, not just bringing innovations in from external sources when research and development cannot deliver. The following diagram (Figure 1) illustrates that throughout the traditional new product pipeline (orange inner funnel) there can be many opportunities to steer information, ideas, and technology to, and even beyond, an external innovation ecosystem (green outer funnel) to drive innovation and create value. The porous new product funnel, which enables spinning technology in or out, is a typical OI framework.
Figure 1. Open Innovation Model of New Product Development Pipeline
Often lacking in OI efforts is a well-managed strategic vision—and the associated business-aligned filter—that sits in front of the funnel and provides a “focused external view.” What RTI sees in practice is that as high-functioning innovation companies begin to implement OI, they often struggle with considering and managing a few essential activities, all of them related to developing a “focused external view.” Some of these focused-external-view implementation challenges include the following:
Developing the processes and capabilities to maintain a “focused external view” is a large part of the OI implementation challenge. However, once a focused external view is achieved, other tactical OI activities such as technology and venture scouting, strategically aligned ideation, and value-driven out-licensing efforts can all be much more effective. With a clearly defined OI strategy, processes, and activities, an organization has a much better chance of developing a transparent—and engaged—OI culture, which is essential for successful OI.
Creating a strong culture for OI is critical for both the initial and longer-term success of OI, especially at the strategic business unit or department level. Consistent and proven support for OI by corporate leadership is often mentioned as a first key step toward building an organizational and cultural acceptance for OI. While executive-level support is critical, so is cross-functional and cross-business support, and getting that support requires a structured and transparent approach.
A “focused external view” is a large part of the OI implementation challenge
In addition to managing external boundaries, large corporations adopting OI also have to manage internal boundaries—those between and among the corporate OI function and the Strategic Business Units (SBUs). Figure 2 illustrates a typical OI organizational model that shows how OI initiatives and resources can be focused and driven from a corporate hub but, to succeed, must have a strong two-way connection to the SBUs.
Figure 2. Typical “Hub and Spoke” Model for Large Corporate OI Organizations
In terms of OI implementation, this type of model requires defining, communicating, and developing the roles and responsibilities of the OI leaders at the corporate and SBU levels to create OI competency. In practice, RTI sees that educating, engaging, and empowering disparate SBUs can be a challenge to OI implementation. Some common OI competency challenges are listed below:
Addressing these kinds of OI competency challenges requires education focused on fundamental OI frameworks, processes, and strategies.This fundamental education should supplement training on the mechanics of actually doing OI tactical activities, such as developing useful needs statements and following a structured technology scouting process. Beyond building capabilities and competency, true SBU engagement in OI comes from “seeing and doing” actual OI projects using best practices and tools.
Educating, engaging, and empowering disparate SBUs can be a challenge to OI implementation
RTI has found that providing SBU leads with a clear understanding of the strategic framework for OI, combined with strong training in areas like technology scouting, is a critical first step to get the SBUs to accept OI and seek out opportunities to use OI to their own benefit. By organizing mentoring and communities of practice among SBU leads, the corporate OI leads at the “hub” can provide the ongoing support required for SBUs to learn and develop the best practices that are culturally suitable and necessary for sustained use of OI within SBUs.
Addressing these kinds of OI competency challenges requires education
There are many challenges associated with incorporating OI into a company’s overall innovation system and creating a culture that is willing to adopt and truly benefit from OI. Before moving directly to establishing tactical OI activities, a company should pause and think about some of the common strategic, external vision, and organizational implementation challenges above and address them intentionally from the beginning. With a more strategic and structured approach to implementation,companies can build OI systems and cultures that will stick around and have long-term impact.
By Tom Culver
About the Author
Tom Culver is a Senior Innovation Advisor and Open Innovation Lead at RTI International’s Innovation Advisory group.
Mr. Culver has developed, and currently teaches, nationwide workshops on Technology Scouting and Market Opportunity Analysis, and delivers Open Innovation advising and services to global Fortune 100 companies and large government clients.