The premise is simple: Breakthroughs surprise the market with something dramatically new. Think Apple, Netflix, Cirque du Soleil, or OpenTable. That’s the no-brainer.
But here’s the management mind-bender. Breakthroughs – whether products, services, business models or business processes – don’t come from big visions, bold goals, and meticulous plans. While these may be starting points, many leaders acknowledge that unexpected experiences actually play pivotal roles in their breakaway successes.
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