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As companies struggle to generate game changing ideas internally, they begin looking for mechanisms to increase the rate of idea generation. For some organizations, this includes exploring the notion that by opening their innovation funnel to ideas from partners, customers, suppliers and others, they can improve their chances of finding great ideas. The appeal of Open Innovation and Crowdsourcing is the allure of the ‘silver bullet’ – the illusion that the next great idea is out there, companies need only implement a good idea evaluation (aka idea management) system to capture and identify it.
Traditional idea management software delivers the capability to capture and process ideas. Essentially, these software packages collect ideas from a designated community – internal or external to the company – and then move these ideas through an idea funnel that generally includes a community discussion around the ideas followed by voting on and the ranking and selection of ideas.
In reality, while idea management systems can prove valuable for collecting ideas, all too often, too much focus is placed on idea capture and selection at the expense of quality idea generation.
While there is some merit to this approach – particularly in consumer focused industries providing low-cost, high volume products, it does not work as well for heavily engineered products like automobiles, airplanes, medical or electronic devices. In addition, the crowdsourcing approach does not address the underlying problem —the inefficiency of sourcing good ideas and the lack of predictability in the process of idea sourcing.
In reality, while idea management systems can prove valuable for collecting ideas, all too often, too much focus is placed on idea capture and selection at the expense of quality idea generation. The reality is: the challenge for companies innovating new products and services is not in finding ideas, but in determining the optimal idea. While it may be an interesting idea to have a solar-powered MP3 player opening a new market where electricity is scarce, an audio products manufacturer may not have expertise in solar cell technology or consumers in that market may have little use for an MP3 player.
With the low success rate of innovation experienced by most organizations and the high cost of failure, organizations are under tremendous pressure to make the right decisions and select the ‘right’ ideas. If the ideas in the funnel are of marginal quality, one can hardly expect good selection discipline to come out of a pile of lack-luster ideas. On the other hand, if every idea in the opportunity pipeline is high quality, well aligned with the company, and properly qualified, then almost any choice will lead to success.
This concept may seem simple, but this principle is often overlooked and, as a result, a lot of time, effort, and money are wasted on idea capture and management solutions when the real issue to be addressed is the process of getting good ideas in the queue at the front end of the process.
Ideas can come from anywhere – particularly in today’s Internet connected social communities. But it’s a long road and a tremendous amount of effort in making an idea – the right idea – a market success.
How then, can organizations more consistently find and generate better ideas? First, companies need to recognize that innovation, open or otherwise, can’t succeed if it is viewed as an idea generation and capture process that is divorced from business execution. To move beyond simply generating ideas to realizing innovation, companies need to ensure:
The idea to product conversion ratio is dramatically improved which in turn leads to top-line impact of better time-to-market and right-to-market delivery as well as bottom-line impact through product development program efficiency gains.
The hype around open innovation has built expectations to a point beyond the reality experienced by most companies.
There is no question that open innovation brings value to many organizations, and open innovation and crowdsourcing are here to stay as part of the available tools and methods to formalize innovation practice. However, the hype around open innovation has built expectations to a point beyond the reality experienced by most companies.
Certainly, there are companies that have great open innovation success stories to showcase, but there are far more companies that are frustrated by the lack of results they are getting from their forays into open innovation. Companies feeling this frustration are learning about the challenges of open innovation and reassessing how to strike the right balance for their organization.
As organizations seek a repeatable and more efficient process for generating and validating good ideas, companies are recognizing the need to innovate smarter.
Innovating smarter means enabling R&D, engineering and product development teams to better leverage prior work, knowledge and expertise. Knowledge is the raw material of innovation. When an opportunity is recognized, when the underlying challenge is understood, we leverage our knowledge, experience and expertise to synthesize the new concepts that are the core essence of our innovations.
The knowledge we use in this process comes from a variety of sources, both internal to our community as well as external. Many companies are facing a serious challenge to developing their innovation edge and for most organizations; the value of intellectual assets is largely untapped. Designers, engineers, scientists and other innovation workers are still challenged to find relevant concepts and solutions that will help them address day to day problems and locate internal innovation expertise that will speed them toward value creating innovations.
… innovating smarter means giving engineers and R&D personnel problem solving tools that infuse knowledge and bring consistency and repeatability to innovation activities.
Innovating smarter means connecting these innovation workers (across disciplines, departments and geographies) based on what they know. When you can get the right people engaged without taking them out of the context of what they need to get done, you have succeeded in accelerating the time to value for the enterprise.
Again, the concept is simple, but most companies recognize the challenge in executing on this principle
Finally, innovating smarter means giving engineers and R&D personnel problem solving tools that infuse knowledge and bring consistency and repeatability to innovation activities (i.e. root cause analysis, failure mode and effect analysis, function analysis, contradiction resolution, etc.).
By fusing proven ideation and problem-solving methodologies with precise access to corporate and external knowledge, innovation workers can more efficiently and effectively:
Again, the concept is simple, but most companies recognize the challenge in executing on this principle
Companies seeking to strike a balanced innovation approach need to shift from sifting through a pile of mediocre outsourced ideas to a more disciplined, organic approach to innovation. After all, who is better equipped to build upon your company’s successful product line than your own scientists and engineers? They’ve done it before. Becoming reliant on entities outside the corporation for concept generation and product research, design and development, not only squeezes margins (how much profit must be then paid out in licensing fees?), it erodes a company’s value and competitive differentiation. In effect, giving away the keys to the kingdom; that which makes a company unique.
The reality is: companies must use all the innovation tools that are available to them to compete in today’s rapidly changing environment. This includes open innovation methods. But, the companies that will win are those that consider how to best integrate external constituencies into existing innovation process and how to keep control over their destiny and value by identifying which parts of the innovation process are their unique value-add.
After all, who is better equipped to build upon your company’s successful product line than your own scientists and engineers?
Striking a balanced innovation approach generally includes recognition of some key aspects of the innovation process that must be internalized.
By insourcing innovation, companies establish internal organizational structures and processes that enable the corporation’s innovation workers to better leverage each other and to better leverage knowledge – across the spectrum of innovation activities and in the context of the problems they are trying to solve.
Companies seeking to empower innovation practitioners to connect with knowledge and each other should:
When you enable innovation workers to easily tap into the richness of the Innovation Intelligence Ecosystem and give them the ability to actively collaborate with and learn from peers, you unlock their innovation potential. Time-to-market with innovative, differentiated products is accelerated. Product design and development costs are reduced. Product quality and reliability is improved. Productivity is increased for innovation workers cross the organization.
Regardless of where a company finds its ideas, an innovative and novel product awaits those organizations that have a solid foundation for leveraging knowledge and exploring, validating and realizing ideas ahead of competition.
By Mark E. Atkins
Mark E. Atkins, President & CEO, Invention Machine, has 30+ years’ experience building entrepreneurial & Fortune 1000 companies. Atkins is Chairman & CEO of Invention Machine, providing semantic research, analysis & problem solving software that helps organizations accelerate innovation & deliver superior products.
INTERNAL knowledge – internal organization knowledge – from Product Data Management Initiative (PDM) repositories, shared drives, document management systems, CRM systems, and more; individual innovation worker’s personal information such as email and documents stored on their workstations; worker-to-worker information channels such as wikis, internal portals, blogs, bulletin boards and discussion forums;
EXTERNAL knowledge – external knowledge sources from partners, vendors, customers and across the Web and Deep Web (where documents are stored behind a front end retrieval engine) including patents, trade journals, academic research, conference proceedings and more.