As this trend explodes in our personal lives, innovative companies are piloting social media initiatives to move the needle on business drivers. Recent Gartner research on the trends of using social media to support business processes shows rapid growth and adoption of various mass collaboration platforms to create, share, discuss and co-develop ideas and information.
Despite this, companies still struggle to understand how to apply social media principles and technologies to innovation and product development in a practical, measurable way. With scarce best practices to follow and uncertainty around metrics, companies are clearly still experimenting. Here are three areas that show the most promise for generating real business value, including improved problem solving, enhanced idea generation, increased customer intimacy and expanded development networks.
Front End of Innovation: Next to marketing and communications, the front end of innovation (FEI) is the area where the potential of social product innovation is most clear. Traditional product innovation methods like focus groups and formal market research can be time consuming because of the large amount of strategy and planning involved. Using social media to supplement these activities can save time and money. Companies have had success in FEI using social models and technologies for idea generation, vetting and analysis. This includes collecting new ideas and requirements, community commenting and voting, and reporting and measuring capabilities to help identify and select the best ideas to promote to the innovation pipeline.
Social Product Development: Social media has huge promise in its ability to enhance communication and collaboration during the product development process. Companies are using social models and technologies to create “communities of practice” around various product teams, supporting the way these teams work today and making it easier and faster to collaborate, solve problems and share knowledge. In some cases, the technologies available that support social product development integrate into product lifecycle management (PLM) solutions that are already in place, providing a modern, flexible environment that product development teams enjoy using.
In-Market Support and Sentiment Analysis: This is another business process that can be enhanced by social technologies that help companies listen, collect, gauge and measure feedback on in-market products. Sophisticated sentiment analysis tools are available that help analyze customer sentiment, identify opportunities for new products or features, and incorporate this back into the innovation pipeline.
Is your company using or planning to use social media principles and technologies to innovation and product development? What challenges has your company experienced when using Social Product Innovation to enhance innovation or product development processes? The next blog post in this series will focus on common challenges and approaches to overcome them.
Amy Kenly has over 14 years professional experience in innovation, product development and PLM. Kenly, a regular speaker and blogger on social product innovation, has been selected by PDMA to author a chapter on “Social Media and New Product Development” for the upcoming third edition of the PDMA Handbook on New Product Development. Kenly leads Kalypso’s Social Product Innovation practice, which has recently published the white paper “Social Media and Product Development: Early Adopters Reaping Benefits amidst Challenge and Uncertainty.” To access the white paper and research findings, visit kalypso.com/spike.